Jack
08-28-2007, 07:29 PM
The easiest way to get connected is to use the Motorola Self Installing Drivers here: http://www.mmus.us/forum/downloads.php?do=cat&id=171
If you are still having connection issues, read and follow these instructions.
If the phone cannot be communicated with for syncing, or MPT can't find the phone, what's the first option to troubleshoot (device manager, modem diagnostic, etc)?
Answer
Check to see if the phone is listed and queries as a modem.
* In the Windows task bar, click the Start menu and select the Settings, and then Control Panel. The Control Panel window will open.
* Click on Phone and Modem Options.
* Select the Modem tab and look for Motorola USB Modem. If it lists Motorola USB Modem and shows a COM port assigned to it then left click on the modem to highlight it and select properties.
* Select the Diagnostics tab and left click on Query Modem. The response for AT+GMM on the query should indicate the device that is responding to the query.
If the query worked then the phone is connected and you will want to check the settings for communication in mobile PhoneTools.
If the Query fails please continue troubleshooting as follows.
Make sure the correct drivers for the phone are installed. To verify if the driver files (.INF) were copied to the correct location, check the following:
Windows 2K/2000: USBMOT2000.INF to C:\WINNT\INF
Windows XP: USBMOT2000.INF (the same driver file as Win2K) to C:\\WINDOWS\INF
Windows ME/9x: USBMDMMOT.INF and USBCDCMOT.INF to C:\WINDOWS\INF
* In the Windows task bar, click the Start menu and select the Settings, and then Control Panel. The Control Panel window will open.
* Click System to open the System Properties Window.
* Select the Hardware Tab from the top of the window.
* Click on the button for Device Manager.
* Connect the phone to the PC with the USB cable.
* Allow the PC to incorrectly install the device or devices it wants to setup when the phone is connected.
* Watch for changes in the Device Manager under the categories Modem, Other, and Universal Serial Bus controllers.
Note: In the Device Manager if the phone is not installed properly, the phone is usually listed twice under Other as “Unknown Device” or “Motorola Phone” and once as “Composite Device” under Universal Serial Bus controllers.
* Remove all incorrectly installed devices from device manager but leave the phone connected to the PC.
* Reboot your PC - the phone will be seen properly and the PC will now finish the install properly.
If you are still having connection issues, read and follow these instructions.
If the phone cannot be communicated with for syncing, or MPT can't find the phone, what's the first option to troubleshoot (device manager, modem diagnostic, etc)?
Answer
Check to see if the phone is listed and queries as a modem.
* In the Windows task bar, click the Start menu and select the Settings, and then Control Panel. The Control Panel window will open.
* Click on Phone and Modem Options.
* Select the Modem tab and look for Motorola USB Modem. If it lists Motorola USB Modem and shows a COM port assigned to it then left click on the modem to highlight it and select properties.
* Select the Diagnostics tab and left click on Query Modem. The response for AT+GMM on the query should indicate the device that is responding to the query.
If the query worked then the phone is connected and you will want to check the settings for communication in mobile PhoneTools.
If the Query fails please continue troubleshooting as follows.
Make sure the correct drivers for the phone are installed. To verify if the driver files (.INF) were copied to the correct location, check the following:
Windows 2K/2000: USBMOT2000.INF to C:\WINNT\INF
Windows XP: USBMOT2000.INF (the same driver file as Win2K) to C:\\WINDOWS\INF
Windows ME/9x: USBMDMMOT.INF and USBCDCMOT.INF to C:\WINDOWS\INF
* In the Windows task bar, click the Start menu and select the Settings, and then Control Panel. The Control Panel window will open.
* Click System to open the System Properties Window.
* Select the Hardware Tab from the top of the window.
* Click on the button for Device Manager.
* Connect the phone to the PC with the USB cable.
* Allow the PC to incorrectly install the device or devices it wants to setup when the phone is connected.
* Watch for changes in the Device Manager under the categories Modem, Other, and Universal Serial Bus controllers.
Note: In the Device Manager if the phone is not installed properly, the phone is usually listed twice under Other as “Unknown Device” or “Motorola Phone” and once as “Composite Device” under Universal Serial Bus controllers.
* Remove all incorrectly installed devices from device manager but leave the phone connected to the PC.
* Reboot your PC - the phone will be seen properly and the PC will now finish the install properly.